Citizen’s Charter For Department of Pharmaceuticals (2015-16)Address: Shastri Bhawan, New Delhi
Website ID: http://pharmaceuticals.gov.in
Date of Issue
Next Review after six months
Give greater focus and thrust on the development of pharmaceutical sector in the country and to regulate various complex issues related to pricing and availability of medicines at affordable prices, research & development, protection of intellectual property rights and international commitments related to pharmaceuticals sector.
VISION AND MISSION
India: The Largest Global Provider of Quality Medicines at Reasonable Prices.
- Ensure availability of quality drugs at reasonable prices as per the Pharma Policy.
- Development of Pharma Infrastructure and Innovative Development in Pharma Sector including through PPP.
- Promote Pharma Brand India
- Encourage environmentally sustainable development of Pharmaceutical Industry
- To establish NIPERs as nationally and internationally recognized brand in the field of education and research of pharmaceutical sciences for the benefit of human kind.
|1.||Adjudicating Review cases under DPCOs||Disposal within 90 days of the personal hearing of the review application|
|2.||Release of financial assistance to NPPA||Within 60 days of the receipt of the complete proposal from NPPA.|
|3.||Timely response to Grievances received on CPGRAMS||Initial Scrutiny and forwarding the application to the concerned officer/division in 5 days and final disposal in 60 days.|
|S.No.||Name of the Public Grievance Officer||Helpline Number||Phone Number|
|1.||Ms. Sunanda Sharma(Economic Advisor), Nodal Officer||011-23063341||sunanda[dot]sharma[at]nic[dot]in||011-23063341|
|1.||Shri Jai Priye Prakash||Secretary||011-23381573||jaipriye[at]nic[dot]in|
|2.||Shri Sudhansh Pant||Joint Secretary||011-23385131||js[dot]pharma[at]nic[dot]in|
|3.||Dr. M. Ariz Ahammed||Joint Secretary||011-23074010||ariz[at]gov[dot]in|
|4.||Ms. Sunanda Sharma||Economic Advisor||011-23063341||sunanda[dot]sharma[at]nic[dot]in|
|5.||Shri A. K. Chaudhary||Director||011-23381927||chaudhary[dot]ak[at]nic[dot]in|
|6.||Shri Jitendra Trivedi||Director||011-23389866||jitendra[dot]trivedi[at]gov[dot]in|
|7.||Shri M.K.Bhardwaj||Dy. Secretary (Pricing)||011-23752664||rk[dot]maggo[at]nic[dot]in|
|8.||Shri Devendra Kumar||Dy. Secretary (Parl., Coord. etc. )||011-23389840||devendra[dot]kumar08[at]nic[dot]in|
|9.||Shri A.V. Lakra||Dy. Secretary (IFD)||011-23313431||ashim[dot]lakra64[at]nic[dot]in|
|10.||Shri A.K. Karn||US (Cord)||011-23782861||ak[dot]karan[at]nic[dot]in|
|11.||Shri S.R. Meena||US (Estt. & Admn)||011-23382096||sr[dot]meena65[at]nic[dot]in|
|12.||Shri Anil Jain||US (PSU)||011-23073048||anil[dot]j[at]nic[dot]in|
|13.||Shri Raj Kumar||US (PI-I and PI-II)||011-23071162||uspi3-pharma[at]nic[dot]in|
|14.||Ms. Barnali Khastigir||US (Vig., Niper and R&D)||011-23071162||barn[dot]khast[at]nic[dot]in|
|15.||Shri Ajit Kumar Sah||US (PI-I,DPCO,Pricing)||011-23323292||ak[dot]sah71[at]nic[dot]in|
|S.No.||Indicative Expectation from Service Recipients|
|1.||Please show courtesy to the Ministry Officers.|
|2.||State the requests/grievances clearly.|
|3.||Enclose documents required for review under DPCOs.|
|4.||Submission of proposals for release of funds enclosing relevant documents.|