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Citizen Charter

Citizen’s Charter For Department of Pharmaceuticals (2015-16)

Address: Shastri Bhawan, New Delhi
Website ID:
Date of Issue
Next Review after six months


Give greater focus and thrust on the development of pharmaceutical sector in the country and to regulate various complex issues related to pricing and availability of medicines at affordable prices, research & development, protection of intellectual property rights and international commitments related to pharmaceuticals sector.



To promote Indian pharma as the global leader for quality medicines and to ensure availability, accessibility and affordability of drugs and medical devices in the country.


  1. Investment for Make in India in pharma sector
  2. Make in India in critical APIs and medical devices
  3. Industry expansion, skilling, R&D and innovation
  4. Stable and effective price regulation and
  5. Generic medicines by expanding Janaushadhi scheme


Sl.No. Services Service Standard
1. Adjudicating Review cases under DPCOs Disposal within 90 days of the personal hearing of the review application
2. Release of financial assistance to NPPA Within 60 days of the receipt of the complete proposal from NPPA..
3. Timely response to Grievances received on CPGRAMS Initial Scrutiny and forwarding the application to the concerned officer/division in 5 days and final disposal in 45 days.

Grievance Redress Mechanism
Website url to Lodge Grievance

S.No. Name of the Public Grievance Officer Phone Number Email Fax Number
1. Shri Rajneesh Tingal (Joint Secretary), Nodal Appellate Authority 011-23074010 r[dot]tingal[at]nic[dot]in -
2. Shri Parveen Kumar, Deputy Secretary, Nodal Grievance Officer 011-23327718 parveen[dot]19[at]nic[dot]in -


Sl.No Name Designation Phone E-mail
1. Ms. S. Aparna Secretary 011-23381573 secy-pharma[at]nic[dot]in
2. Shri N. Yuvaraj Joint Secretary 011-23385131 js[dot]pharma[at]nic[dot]in
3. Shri Rajneesh Tingal Joint Secretary 011-23074010 r[dot]tingal[at]nic[dot]in
4. Shri P. Krishna Kumar Director (NIPER, Scheme ) 011-23324930 dir-pharma[at]gov[dot]in
5. Shri A. V. Lakara Director (IFD, PSU) 011-23063341 ashim[dot]lakra64[at]nic[dot]in
6. Dr. Sumit Garg Deputy Secretary (Estt,Policy, Medical
Device, Pharma Bureau)
011-23389840 sumit[dot]g[at]nic[dot]in
7. Shri Pawan Kumar Joint Director (Pricing) 011-23752664 pkumar[dot]icoas[at]nic[dot]in
8. Shri Parveen Kumar Deputy Secretary (Admn,
Cash, IT, FDI, Rajbhasha,
Parliament, Coordination)
011-23327718 parveen[dot]19[at]gov[dot]in
9. Shri Abhishek Kumar Singh Deputy Secretary (Scheme, PMBJP) 011-23311031 chh167[at]ifs[dot]nic[dot]in
10. Dr. Richa Pandey Deputy Secretary (NIPER) 011-23384086 richa[dot]p[at]gov[dot]in
11. Ms. Meera Mamgaain Under Secretary (IFD) 011-23716517 mamgaain[dot]meera[at]nic[dot]in
12. Shri Sandeep Kumar Under Secretary (Estt. & Admn, IT) 011-23382096 sandeep[dot]k68[at]nic[dot]in
13. Shri S.U. Ansari Under Secretary (PSU,Parliament, Coordination
and Vigilance)
011-23752664 su[dot]ansari[at]nic[dot]in
14. Ms. Uma Magesh Under Secretary (Scheme, PMBJP) 011-23383392 uma[dot]magesh[at]nic[dot]in
15. Shri Satish Kumar Under Secretary(NIPER) 011-23352298 satish[dot]kumar16[at]nic[dot]in
16. Ms. Aparna Lal Under Secretary (Pricing) 011-23071162 aparna[dot]lal[at]gov[dot]in
17. Shri Arvind Kumar Under Secretary (Medical Device) 011-23352298 arvind[dot]76[at]nic[dot]in
18. Shri Venkat Hariharan Asha Deputy Director (Policy, FDI & IC) 011-23071162 venkat[dot]ha[at]gov[dot]in


S.No. Indicative Expectation from Service Recipients
1. Please show courtesy to the Ministry Officers.
2. State the requests/grievances clearly.
3. Enclose documents required for review under DPCOs.
4. Submission of proposals for release of funds enclosing relevant documents.