Citizen’s Charter For Department of Pharmaceuticals (2015-16)
Address: Shastri Bhawan, New DelhiWebsite ID: http://pharmaceuticals.gov.in
Date of Issue
Next Review after six months
MANDATE
Give greater focus and thrust on the development of pharmaceutical sector in the country and to regulate various complex issues related to pricing and availability of medicines at affordable prices, research & development, protection of intellectual property rights and international commitments related to pharmaceuticals sector.
VISION AND MISSION
VISION
To promote Indian pharma as the global leader for quality medicines and to ensure availability, accessibility and affordability of drugs and medical devices in the country.
MISSION
- Investment for Make in India in pharma sector
- Make in India in critical APIs and medical devices
- Industry expansion, skilling, R&D and innovation
- Stable and effective price regulation and
- Generic medicines by expanding Janaushadhi scheme
SERVICES
Sl.No. | Services | Service Standard |
---|---|---|
1. | Adjudicating Review cases under DPCOs | Disposal within 90 days of the personal hearing of the review application |
2. | Release of financial assistance to NPPA | Within 60 days of the receipt of the complete proposal from NPPA.. |
3. | Timely response to Grievances received on CPGRAMS | Initial Scrutiny and forwarding the application to the concerned officer/division in 5 days and final disposal in 45 days. |
Grievance Redress Mechanism
Website url to Lodge Grievance
https://pgportal.gov.in
S.No. | Name of the Public Grievance Officer | Phone Number | Fax Number | |
---|---|---|---|---|
1. | Shri Rajneesh Tingal (Joint Secretary), Nodal Appellate Authority | 011-23074010 | r[dot]tingal[at]nic[dot]in | - |
2. | Shri Parveen Kumar, Deputy Secretary, Nodal Grievance Officer | 011-23327718 | parveen[dot]19[at]nic[dot]in | - |
CONTACTS
Sl.No | Name | Designation | Phone | |
---|---|---|---|---|
1. | Ms. S. Aparna | Secretary | 011-23381573 | secy-pharma[at]nic[dot]in |
2. | Shri N. Yuvaraj | Joint Secretary | 011-23385131 | js[dot]pharma[at]nic[dot]in |
3. | Shri Rajneesh Tingal | Joint Secretary | 011-23074010 | r[dot]tingal[at]nic[dot]in |
4. | Shri P. Krishna Kumar | Director (NIPER, Scheme ) | 011-23324930 | dir-pharma[at]gov[dot]in |
5. | Shri A. V. Lakara | Director (IFD, PSU) | 011-23063341 | ashim[dot]lakra64[at]nic[dot]in |
6. | Dr. Sumit Garg | Deputy Secretary (Estt,Policy, Medical Device, Pharma Bureau) |
011-23389840 | sumit[dot]g[at]nic[dot]in |
7. | Shri Pawan Kumar | Joint Director (Pricing) | 011-23752664 | pkumar[dot]icoas[at]nic[dot]in |
8. | Shri Parveen Kumar | Deputy Secretary (Admn, Cash, IT, FDI, Rajbhasha, Parliament, Coordination) |
011-23327718 | parveen[dot]19[at]gov[dot]in |
9. | Shri Abhishek Kumar Singh | Deputy Secretary (Scheme, PMBJP) | 011-23311031 | chh167[at]ifs[dot]nic[dot]in |
10. | Dr. Richa Pandey | Deputy Secretary (NIPER) | 011-23384086 | richa[dot]p[at]gov[dot]in |
11. | Ms. Meera Mamgaain | Under Secretary (IFD) | 011-23716517 | mamgaain[dot]meera[at]nic[dot]in |
12. | Shri Sandeep Kumar | Under Secretary (Estt. & Admn, IT) | 011-23382096 | sandeep[dot]k68[at]nic[dot]in |
13. | Shri S.U. Ansari | Under Secretary (PSU,Parliament, Coordination and Vigilance) |
011-23752664 | su[dot]ansari[at]nic[dot]in |
14. | Ms. Uma Magesh | Under Secretary (Scheme, PMBJP) | 011-23383392 | uma[dot]magesh[at]nic[dot]in |
15. | Shri Satish Kumar | Under Secretary(NIPER) | 011-23352298 | satish[dot]kumar16[at]nic[dot]in |
16. | Ms. Aparna Lal | Under Secretary (Pricing) | 011-23071162 | aparna[dot]lal[at]gov[dot]in |
17. | Shri Arvind Kumar | Under Secretary (Medical Device) | 011-23352298 | arvind[dot]76[at]nic[dot]in |
18. | Shri Venkat Hariharan Asha | Deputy Director (Policy, FDI & IC) | 011-23071162 | venkat[dot]ha[at]gov[dot]in |
INDICATIVE EXPECTATION FROM SERVICE RECIPIENTS
S.No. | Indicative Expectation from Service Recipients |
---|---|
1. | Please show courtesy to the Ministry Officers. |
2. | State the requests/grievances clearly. |
3. | Enclose documents required for review under DPCOs. |
4. | Submission of proposals for release of funds enclosing relevant documents. |